Legal terms and conditions

Cookies

We use cookies: small files we place on your computer when you visit our website. This is to ensure our website works correctly.

Personal Data Protection Act

World Waternet abides by the rules of the Personal Data Protection Act. The main objective of this Act was to protect the privacy of citizens. The Act was developed to give protection and lay down rules about how data about people can be used. Do you submit information to us via the websites and apps of Waternet? This information will only be used in accordance to the law.

Why do we need your information?

At World Waternet, we work side by side with water operators and communities worldwide to build stronger, more resilient water systems. To do this effectively, we sometimes need your personal information.

Whether it's supporting a partnership, responding to a question, or helping improve our services, your data helps us stay connected and take action. We use this information strictly in line with the Personal Data Protection Act, ensuring it’s handled with care, purpose, and respect.

What are your personal details?

For example, your personal details are:

• name
• gender
• date of birth
• address
• phone number
• email address
• bank account number
• payments
• Downloads

We treat all your personal details confidentially.

Your personal details are used for the following services:

• At World Waternet, your privacy matters. We only use your personal details when they genuinely help us deliver better, more reliable services—and always in line with the Personal Data Protection Act.

  Here’s how your information might be used:

  • Essential communication – We may use your details to share important updates, like project progress, payment information or notifications about service interruptions.

  • Problem-solving and support – If there’s a disruption, delay or concern, your details help us respond swiftly and accurately.

  • Working with trusted partners – Occasionally, we team up with other organisations to deliver services on our behalf. When this happens, we make strict agreements to ensure your data stays safe and is used only for the specific task at hand.

  • Feedback for improvement – We sometimes ask independent research partners to run customer satisfaction surveys. This helps us learn, improve and innovate. If you’d prefer not to take part, just let us know via our [contact form] (link).

  • Staying in touch – We may send you relevant updates via SMS or email—especially if they relate to your water services or emergency situations. Don’t want to receive these? You can opt out at any time using our [contact form] (link).

  • Location-based tools – Some of our digital services, like waterway navigation apps, may ask to use your location. You stay in control—just switch off location services in the app settings if you prefer.

  We use your information to make water work—for you and the world. Always responsibly, and always with your consent at the heart of it.

Cookies

At World Waternet, we want our website to work smoothly and feel as intuitive as your favourite river route. To do that, we use cookies—small files stored on your device that help us offer you the best possible digital experience.

And yes, we take your privacy seriously while making our site as helpful and user-friendly as possible.

We use two types of cookies:

• Functional cookies
  These are the essentials. They keep the website running properly—like letting you log into ‘My Waternet’, or showing you updates and alerts relevant to your location (such as service interruptions or ongoing works nearby). Without these, some features simply wouldn’t work.

• Analytical cookies
  These help us understand how visitors use our site—what’s working, what’s not, and where we can make things clearer or quicker. For example, they show us which pages are most popular and how people navigate through the site. Don’t worry they don’t store your name, email address, or any personal information.

💡 Our promise: no tracking for tracking’s sake. Just clean data, for cleaner digital flows.

Your personal details

Protection of your personal details

World Waternet protects your personal details against loss and misuse. Do you have any questions regarding the protection of your personal details? Or about cookies or the protection of your personal details? Please let us know via our contact form. 

How long do we retain your personal details?

World Waternet only retains your personal details for as long as it is legitimately permitted to do so. And only as long as required to allow us to do our work. How long we actually retain your personal details depends on the type of information. And why we require the information.

You can view and change your account details

You are entitled to view your account details at Waternet. You are entitled to know the account details that we have registered. And the purposes for which they are used. Do you see any errors in your account details? Then you can change these. Would you like to view your account details? And would you like to change these? Please let us know via the contact form. 

File a complaint

Do you think that we use your account information for purposes which are not strictly necessary? Then you can file a complaint. Please let Waternet know via the contact form. 

Websites of other organisations

The website of World Waternet contains links to other organisations. Have you submitted information to these websites? For example, by completing a form on these websites? Then World Waternet is not responsible for how these organisations handle your personal information. Please consult the privacy statement of the website concerned.

Social media

Waternet is not responsible for the content that other users post on our Social media pages. Or what other users share via these pages. Is the material that users post or share protected by copyright? Then World Waternet is not liable for the actions of these users.

Changing the privacy statement

Waternet might change the privacy statement. Therefore we recommend that you regularly read the privacy statement. This will allow you to remain well-informed of how Waternet uses and protects your personal details.